The deposit-back guarantee
If the clerk flags it, we come back and fix it.
At no cost. Within 7 days.
On every end-of-tenancy booking with the Deposit-back guarantee, if your letting agent's check-out clerk or inventory clerk flags anything about the cleanliness, the same cleaner comes back to put it right, at no extra cost to you, as many times as it takes.
How it works
Three steps if the clerk flags something.
Send us what was flagged.
Within 7 days of getting the check-out report, email or message us on WhatsApp with a numbered list of what the clerk flagged. No need to send the whole check-out report.
We confirm the slot.
We pick up within working hours, agree a return slot directly with you, and let the cleaner know.
Same cleaner returns and puts it right.
The original cleaner — who knows the job — comes back at no extra cost. They fix the flagged items and provide an updated receipt for the agent.
Covered
Any cleaning issue the clerk flags.
- Oven not cleaned to inventory standard
- Carpets not clean to check-in condition (if you booked carpet cleaning)
- Limescale on taps, showerheads, mixers
- Mould in grout, silicone, sealant
- Skirting boards, dado, picture rails
- Inside cupboards, fridge seals, soap drawer
- Internal windows, frames, sills
- Door tops, handles, switch plates
- Any other cleaning item on the clerk's checkout report
Not covered
Damage, wear & tear, anything off-spec.
- Damage (broken fixtures, chips in worktops)
- Wear and tear (carpet thinning, paint scuffs from normal use)
- Furniture, decoration, or non-cleaning items
- Areas you specifically asked us not to clean
- A property someone has used since the clean
- Issues raised more than 7 days after you get the check-out report
The guarantee covers cleaning. It doesn't insure against the broader deposit dispute — broken fixtures, damage, decoration. Those are different conversations with your agent.
Honest context
Most bookings never trigger the guarantee.
The standard of the original clean is what actually wins your deposit. The guarantee is there for the rare check-out that’s stricter than expected. It exists so you can book without worrying about the worst case — not because the worst case is likely.
We’ve been doing this since 2009, and return visits are rare. When one is needed, you keep the receipt and the note of the return visit for the deposit scheme.
The Value option costs less because it has no guarantee. If you'd rather carry the risk and pay less, that's a fair choice.